Warranties

BUYER RESPONSIBILITIES AND MAINTENANCE

No manufacturer will honour warranties for products that have been misused, so please operate your vehicle in a manner that is in keeping with the capabilities for which it was designed.

None of our products are manufactured for off-road, MX, racing or trick riding. This will be regarded as misuse, although these can be fixed, they will NOT be covered by our warranty.

From time to time maintenance is needed o be performed by the owner. This includes checking for loose connections, loose bolts and nuts, lubing the chain, setting the brakes, setting chain, tightening the headset bearings etc. This are some (but not all) of the maintenance required to be done by the owner to get long and enjoyable use from their scooter.

Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the scooter if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.

As the batteries lifespan is dependent on the user and charging intervals, Batteries are only covered for 90 days .

Defects resulting from misuse, abuse or negligence will void any warranty.

BATTERY WARRANTY (90 DAYS)

As the batteries lifespan is dependent on the user and charging intervals, Batteries are only covered for 90 days . These are guidelines that one should follow:

We do not guarantee the batteries for longer than 3 months. For the first charge, batteries should be charged for a period of 8-12 hours.

From there onwards, batteries should be recharged after every ride – leaving the charger plugged in to the scooter will not cause any damage to the batteries, although the charger is at risk of being damaged due to a power surge.

If not being used, the batteries must be charged frequently (at least once a month) and not left standing empty for lengthy periods of time. If left uncharged for a lengthy period the battery will no longer produce the necessary charge needed to run the product efficiently.

Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the scooter if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.

SCOOTER WARRANTY (6 MONTHS)

What is not covered?:
Tyres, tubes, batteries, brake pads & kick stands: These items are NOT covered unless they are damaged as a result of shipping or a factory fault.
This warranty does not apply to damage to the vehicle brought on by improper use. Racing, off road riding, MX riding and accidents or competitive use shall void this warranty.
Normal operating conditions require routine care and maintenance by the purchaser.
Proper use means the vehicle is to be used only in the manner intended for personal transportation of a single rider with proper safety equipment as described in the owner’s manual. Electric scooters are intended for use only on safe, dry, smoothly paved or hard packed surfaces in accordance with local regulations, during daylight hours.
This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event.
As the batteries lifespan is dependent on the user and charging intervals. We do not guarantee the batteries for longer than 3 months.

INTERNATIONAL WARRANTY:
International warranty covers factory faults on a parts only basis.
We will send you parts required for any repair covered by the warranty